FAQ

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Beneath you'll find several answers to the most common questions

If you don't find your answer here, please feel free to give us a call.

Fundamentals

Healthy Diet Delivery is a gourmet diet meal delivery program designed for weight loss and living a healthy lifestyle. Your meals are prepared fresh and delivered right to your door. Simply heat and enjoy in the comfort of your own home!

Healthy Diet provides balanced, portion controlled fresh and healthy food based on the right amount of carbohydrates, proteins and fats to maximize weight loss. Our gourmet diet meal delivery service has the best tasting menu in the market. We use only the leanest proteins, freshest produce (organic when possible) available on the market and the highest quality ingredients for all of our meals. We do not use preservatives, freeze-dried or dehydrated ingredients in any of our dishes.

Our program provides healthy calorie and carb-controlled meals that rely on lean proteins, fresh fruits and vegetables, good fats and low glycemic carbs. Healthy Diet provides portion controlled meals balanced based on 40% carbohydrates, 30% proteins and 30% fats. All our meals are rich in antioxidants and superfoods, and contain no trans-fats. Our culinary artists create every meal fresh just for you. We have a 30-day menu rotation that provides the most variety with the best tasting meals available.

Program

First step is to sign-up online or call our customer service team, which will include choosing the plan you want and the number of days per week you want your meals delivered. Once you have done that you get to the best part - you get to choose your menu for each day including 3 gourmet meals and 2 snacks. Every third morning your fresh supply of meals will be delivered to your doorstep and the Healthy Diet Delivery driver will collect the previous cooler bag that was delivered. Standard delivery time is 6 a.m. and all meals are delivered in a secure cooler bag packed with an icepack to keep the food at an optimal temperature. Once you have received your food just place in the refrigerator until you are ready. Then just heat in our microwave safe containers and enjoy.

We use our own drivers in the following & surrounding areas; Sherman Oaks, Hollywood, Westwood, Brentwood, Palos Verdas, Irvine, Tustin, Costa Mesa, Newport Beach, Corona Del Mar, Newport Beach, Laguna Beach, Three Arch Bay, Laguna Hills, Aliso Viejo, Mission Viejo, Coto De Caza, Laguna Niguel, San Juan, Capistrano, Dana Point, Capistrano Beach, San Clemente and the surrounding areas. Call us if you have any questions or to arrange delivery outside of the areas listed above.

Healthy Diet Delivery meals are portion controlled and are balanced based on 40% healthy carbohydrates, 30% lean proteins ad 30% healthy fats. Daily calories vary according to gender and range from 1200-1400 calories daily for women and 1600-1800 calories daily for men.

Orders

Healthy Diet Delivery must be prepaid before the first delivery and may be purchased by credit card. Healthy Diet Delivery accepts AMEX, VISA, and MasterCard.

No. But our customer service department will be contacting you with an email or by phone to let you know your program is coming to an end. At that time you can extend your Healthy Diet Delivery service.

Contact your Healthy Diet Consultant at least 3 calendar days prior to the day you want your service temporarily suspended by email at healthydietdeliveryUSA@gmail.com or call us at 714-904-9718. We will suspend your deliveries for the dates you provide us, to the best of our ability. The total number of suspended days will then be added to the end date of your program. If you have suspended your program without knowing your restart date we require 3 calendar days notice to recommence your Healthy Diet Delivery service.

If you are not satisfied with either the product or service provided by Healthy Diet Delivery we will provide you with a refund. We require 3-calendar days notice prior to cancellation; you will be refunded for any unused portion of your program less a 25% handling and administration fee. All programs purchased with a promotional rate and cancelled prior to the completion of the program, are subject to be charged the non-promotional price (regular price) for days delivered. Refunds will be issued in accordance with the payment method on record within 30 days of receipt of cancellation.

Remember, Healthy Diet meals are prepared FRESH. After an order has been placed, your fresh fruit and vegetables produce and other ingredients are ordered. If you have a sudden emergency (out of town, etc.) please arrange for a friend or relative to pick up your meals.

If you have any questions about our refund policy please send an email to healthydietdeliveryUSA@gmail.com

You can email us or call us directly 3 days prior to your program ending and we will look after it for you. You will also receive an email reminder, to let you know that your program is coming to an end. At that time you have the choice to renew your program or take time off and resume at a later date. Remember you can also setup an auto-renewal program as well.

Yes. We will need 3 business days notice prior to your ship date in order to ensure your food gets delivered to the right address and for you not to experience a delay in the receipt of your Healthy Diet Delivery cooler bag.

All of Healthy Diet Deliveries meals are prepared FRESH, packaged and sealed in special containers, then delivered in a insulated cooler packed with an icepack to maintain the utmost quality and meet the highest standards of safety and quality. Our drivers deliver your meals between 12 Midnight and 6AM. Simply heat and enjoy in the comfort of your own home!

Delivery is done as follows;
Sunday Evening Delivery - Fresh meals for Monday, Tuesday & Wednesday
Wednesday Evening Delivery Fresh Meals - for Thursday/ Friday or Thursday/Friday/Saturday/Sunday
Depending on your plan

Delivery

Absolutely - as long as we are given a 3 days notice, we can send your meals to any location within the United States (except for Hawaii and Alaska) to accommodate your travels plans. A separate FedEX charge will apply.

All meals are delivered in a thermal cooler with ice packs and we use containers that are air tight in order to slow down the oxidation process of your meals. This allows the meals to stay fresher longer.

Sunday Evening Delivery - Fresh meals for Monday, Tuesday & Wednesday
Wednesday Evening Delivery Fresh Meals - for Thursday/ Friday or Thursday/Friday/Saturday/Sunday
Depending on your plan (5 Day, 6 Day or 7 Day).

Leave it outside your door the night before your next drop off is scheduled. Our driver will pick it up when he delivers your Healthy Diet Delivery Meals.

Lifestyle

You should most definitely eat all meals that are delivered and scheduled for each day. Healthy Diet Delivery calculates your daily nutritional requirements, so that you don't have to. Your meal plan has been designed to provide you with essential nutrients necessary for optimal energy, nutrition and weight loss.

Drinking 8oz of water before your meals will help with any hunger you may be feeling. Generally the first 2 weeks of our program you will notice some hunger pains and generally they will fade as your body gets used to the calories that you are consuming. Sometimes we mistake our body as it being hungry, when in reality it is dehydrated. Make sure you are drinking lots of water, as this will also help flush toxins from your system. Alcohol can be consumed in moderation- 1 glass of wine per day, but you must omit a snack from the days' meals. Remember that alcohol and caloric beverages like juice or soda not only add calories, but raise insulin levels, which can contribute to fat storage. If you are still very hungry, during the first 2 weeks of transition, we do provide snacks that are less than 150 calories. Another option is to add veggies to your meals. Green vegetables are loaded with fiber, water, and nutrients, but are very low in calories. This provides a good way to add bulk to your meals without sabotaging your weight management.

YES! Fitness is a critical factor in successful weight loss. Weight loss is an energy equation. You need to burn more calories than you take in each day. Reducing the calories that you take in and eating the right types of calories is one step in helping you to lose weight. By adding an exercise program to your fitness plan you will burn additional calories helping you achieve your weight loss goal even quicker.

Preparation

We recommend that you remove the food and place it on a plate before microwaving it. If applicable, we recommend heating your breakfast; after removing any fruit or sauce containers for 1-2 minutes, lunch; after removing any sauce or salad containers for 1.5 to 2 minutes and dinner; after removing any sauce containers for 2-3 minutes, depending on the power of your microwave.

Meals are prepared to be eaten for the days they are delivered. Meals will last a couple days past there intended date and this date is the last date we would recommend the meal is consumed.

Healthy Diet Delivery cannot guarantee an allergy-free kitchen. If you have moderate to severe food allergies we cannot recommend Healthy Diet Delivery for you.

Always be sure to consult your physician prior to making changes to your lifestyle and diet.